FREQUENTLY ASKED QUESTIONS
WHAT IS VETROSTONE™ MADE OF?
Vetrostone™ is a tough, non-porous, heat, scratch, stain and impact resistant, high-performance engineered quartz that has aesthetically and structurally "raised the bar" in residential and commercial design for over 30 years. Without the use of VOC's (Volatile Organic Compounds), 60% re-purposed materials and 40% natural resources (by weight), Vetrostone™ is the ideal stone for its durability, strength, functionality while encapsulating the beauty of land and sea.
WHERE IS VETROSTONE™ MANUFACTURED AND FABRICATED?
Vetrostone USA proudly manufactures their exquisite engineered surfaces in scenic Yemassee, SC; nestled in one of the largest wetland ecosystems on the Atlantic coast - the ACE Basin. We are family owned and operated and stand behind our surfaces with the vision, quality and commitment we have continued to maintain for over 30 years.
WHAT APPLICATIONS CAN VETROSTONE™ BE USED FOR?
Vetrostone™ surfaces yield limitless residential, commercial applications, though the most popular include: kitchen countertops, flooring, bathroom vanities, wall cladding, fireplace surrounds and hearth, tub decks, entry ways, commercial reception areas, conference and dining tables.
HAVE AN OUTDOOR APPLICATION USE FOR VETROSTONE?
Provided there is overhead protection from direct extended sun exposure, Vetrostone™ can be installed for exterior application use - whether outdoor kitchen, fireplace, bar, etc.
To see how other customers have used Vetrostone™, VISIT OUR EXQUISITE PROJECT GALLERY.
WHAT ARE THE BENEFITS OF VETROSTONE™?
UNPARALLELED BEAUTY - Vetrostone™ is available in more than 25 exquisite colors. Each distinct color is designed to encapsulate both natural and boast the natural beauty and variation of quarry cut stone.
TENSILE STRENGTH - Diamond-like hardness and strength. Our engineered quartz is stronger than marble, granite and concrete. Will withstand the every day wear-and-tear for years to come.
VIRTUALLY MAINTENANCE-FREE - No further sealing nor polishing required. Simply use a damp cloth with neutral pH balanced soap to clean up spills and every day wear. Just that easy.
STAIN-RESISTANT - Vetrostone is stain-resistant from common household items, such as: coffee, tea, wine, etc. We recommend cleaning spills promptly with a damp cloth and neutral pH balanced soap.
HEAT-RESISTANT - Vetrostone is ideal for commercial and residential kitchen (indoor and outdoor) application due to its resistance to direct heat, however we recommend the use of a hot pad or trivet is always to preserve the beauty of your surface.
FOOD SAFE - Vetrostone™ is manufactured to inhibit the growth of grime and bacteria, allowing for residential and commercial kitchen application. It does not have to be sealed nor waxed and will continually inspire your spaces without the use of harsh cleaning products. Rest easy knowing you can prepare nutritious meals on a surface manufactured with built-in anti-microbial agents that fight odor-causing bacteria, mold, and mildew.
WARRANTY - Vetrostone surfaces are covered by a Limited 12-Month Warranty
WHAT IS THE SIZE AND WEIGHT OF MANUFACTURED VETROSTONE SLABS?
Vetrostone USA has maintained a vision for innovation and technology for over 30 years, initially benchmarking the largest produceable slabs in the engineered quartz industry, thus allowing for virtually seamless fabrication. We precisely manufacture our slabs in two sizes:
STANDARD SIZE SLAB: 120" x 60" x 3cm - TOTAL WEIGHT: 750lbs.
LARGE SIZE SLAB: 136" x 76" x 3cm - TOTAL WEIGHT: 1,077lbs.
CAN VETROSTONE™ BE INSTALLED FOR OUTDOOR USE?
One of the several benefits of choosing Vetrostone is that you will not be limited to mere interior design. Our surfaces are UV-resistant against outdoor sun exposure, however the product must be protected from direct sunlight by an awning, canopy, or similar in order to preserve beauty of stone.
Contact our Customer Service team if you would like Vetrostone installed outdoors and live in an area with extreme weather conditions at: +1 843.589.4000
DOES VETROSTONE™ NEED TO BE RE-SEALED?
Because Vetrostone™ is nonporous, it does not require additional sealants nor waxes. The Vetrostone™ signature high-polish finish will maintain its ultra-smooth, radiant surface without polishing or applying sealant for years under normal, every day use. If any abrasive cleaning substances used, including: bleach, vinegars, nail polish remover, etc., come in contact with Vetrostone™, rinse the exposed area immediately and thoroughly with water.
DOES VETROSTONE™ STAIN, CHIP OR CRACK?
Vetrostone™ is extremely strong and durable. We recommend using cutting boards not only to preserve the beauty of your Vetrostone™ surface, but also to maintain the sharpness of your knives and cutlery. It will withstand years of every day wear and tear and still look exquisitely beautiful.
WHERE CAN I PURCHASE VETROSTONE™?
Vetrostone USA manufactures and distributes its products internationally, please contact our Customer Service team to locate an authorized Vetrostone™ dealer nearest you at: +1 843.589.4000.
HOW DOES VETROSTONE™ SHIP PRODUCTS? CAN THEY BE SHIPPED OUTSIDE OF THE CONTIGUOUS U.S.?
Vetrostone™ shipping and logistics team ensure all their products are shipped safely and securely with respect to the item's weight and dimensions to your specified location.
Should you require our products in a remote area, contact our Customer Service team at: +1 843.589.4000 and we will make every effort to accommodate your needs.
WILL MY VETROSTONE™ SLAB LOOK EXACTLY LIKE THE SAMPLE I ORDERED?
The beauty of having an exclusive Vetrostone™ surface is that no two slabs are exact. Any sample ordered or specified should be considered a general representation of the final appearance of your surface. Our expert team of engineers try to reproduce slabs of the same mix that are as close a color match as possible. Variations in color, shade, glass size, glass and/or seashell distribution are not structural and are part of the beauty of owning an exclusive Vetrostone™ engineered surface.
HOW DO I CLEAN AND CARE FOR MY VETROSTONE™ SURFACE?
Cleaning your Vetrostone™ surface is quick and easy thanks to the stain resistance of our exquisitely engineered material. For routine cleaning, simply wipe down your countertop with a damp cloth or paper towel and, if necessary, a small amount of neutral, pH balanced soap, e.g. Dawn.
Leather finish Vetrostone™ surfaces are more prone to showing signs of daily use. Given residual oil or other liquids may create a darker appearance, we recommend cleaning spills promptly and leathered area more frequently.
USE NEUTRAL, PH BALANCED CLEANERS
Minimal exposure to weakly alkaline solutions will not damage your Vetrostone surface. Highly alkaline (high pH) cleaners, such as concentrated bleach, green solutions containing vinegar or lemon juice, are not recommended. We recommend using a neutral pH balanced soap, such as Dawn, to maintain the beauty of your engineered surface. Neutral pH cleaners can also be purchased directly from our manufacturing facility in quart or gallon volume sizes.
For questions or purchasing, contact our Customer Service team at: +1 843.589.4000.
CAN I PLACE A HOT PAN OR POT DIRECTLY ON MY VETROSTONE SURFACE?
Vetrostone USA products are heat, scratch, stain and impact resistant, but not heat and scratch proof. We recommend using a trivet or coaster with hot skillets or roasting pans to preserve the beauty of your Vetrostone™ surface.
CAN I CUT/CHOP DIRECTLY ON VETROSTONE?
Vetrostone is scratch resistant, however not scratch proof. Never chop or slice food directly on your countertops. We recommend using a cutting board to preserve the beauty of your surface and prevent dulling of knives and cutlery.
WHAT IF I SPILL WINE OR AN ACID ON VETROSTONE?
In the event wine is spilled, lemon juice or an acidic substance, simply wipe the soiled area promptly with a damp cloth or paper towel and, if necessary, a small amount of neutral, pH balanced soap.
If you should have any questions about how to maintain the beauty of your stone, contact our Customer Service team at: +1 843.589.4000.
LIMITED 12-MONTH WARRANTY
Vetrostone USA has held a legacy in the quartz industry for over 30 years, engineering exquisite products with precision and durability.
Vetrostone USA offers a one-year Limited Warranty against manufacturer's defects.
Vetrostone USA, Inc. warrants to the original owner or purchaser of installed Vetrostone™ products for a period of Twelve (12) Months from the date of installation of the Vetrostone™ products. Although the Product is carefully inspected prior to shipping or delivery, it is the responsibility of the Owner to thoroughly inspect the Product upon its receipt. Any damage to the Product thereafter is the responsibility of the Purchaser/Owner. Final inspection and approval prior to fabrication is also the Owner’s sole responsibility.
The Limited (12) months warranty shall apply only where Product is properly fabricated and installed in the USA or Canada for residential or commercial application and is maintained and used strictly in accordance with the Vetrostone Product Care and Maintenance information, which are available within this Limited (12) warranty document and on Vetrostone™ website at: www.vetrostone.com.
FOR MORE INFORMATION, CONTACT YOUR LOCAL AUTHORIZED VETROSTONE RETAILER OR VETROSTONE USA CORPORATE AT: +1 843.589.4000.